Store Facts – The House Supplier

This page lists the key facts about The House Supplier in one place: what we sell, how we ship, returns, warranty, payment and how to reach us. Details come from our Shipping Policy, Return & Refund Policy and Legal Notice. If anything here differs from a policy, the policy applies.

Who we are

  • Name: The House Supplier (thehousesupplier.com)
  • What we are: a U.S.-based online supplier of plumbing, heating, HVAC and water heater parts
  • Operated by: The Fire Alarm Supplier LLC, trading as The House Supplier, part of the JEM Systems group (see our Legal Notice)
  • Customers: plumbing and HVAC contractors, facility and property managers, and homeowners
  • Ships to: the United States, including U.S. territories and APO/FPO/DPO addresses (no international shipping)
  • Returns and correspondence address: 125 Westlake Pkwy SW #170, Atlanta, GA 30336
  • We are an independent reseller. Unless expressly stated, we are not affiliated with, endorsed by or sponsored by the manufacturers whose products we sell.

What we sell

Top categories:

Top brands: Rheem, Navien, Moen, Delta, American Standard, TOTO, Grohe, Viega, Charlotte Pipe, Mueller Streamline, Sioux Chief, Watts, Zurn, Taco Comfort Solutions, Honeywell Home, Milwaukee Tools. See all brands on our Brands page, or browse the Catalog Index.

Search by manufacturer part number or model number. Most product pages list the brand, manufacturer part number (MPN) and specifications.

Shipping

  • Orders ship from Seattle, WA via UPS Ground.
  • Orders are processed within 1 to 2 business days after payment is confirmed. Weekend and U.S. holiday orders are processed the next business day.
  • Free standard shipping (UPS Ground) on orders of $99 or more of eligible items. Some heavy or bulky items are not eligible and ship at the carrier rate shown at checkout.
  • Orders with a total weight of 5 lb or less can ship by Standard Shipping for a flat $9.95 within the contiguous United States.
  • Standard delivery typically takes 3 to 7 business days after the order ships. Delivery times are estimates, not guarantees.
  • Freight: large or heavy items (such as water heaters, boilers, storage tanks and bathtubs) ship by LTL freight. The freight charge is shown at checkout. Freight is available within the contiguous United States only.
  • Pipe, tube and long lengths (8 ft and longer) ship by truck with one flat freight charge per order, based on the value of the pipe and tube in the order. Truck freight is free when those items total $1,500 or more.
  • Special-order items (not in stock) typically ship within 1 to 2 weeks. The expected lead time is shown on the product page.
  • Parcel orders ship to all 50 states, U.S. territories and APO/FPO/DPO addresses. We do not ship internationally.
  • A tracking number is emailed when the order ships.

Full details: Shipping Policy.

Returns

  • Return window: 30 days after you receive the item to request a return.
  • Condition: unused, in the same condition you received it, with all original tags and packaging, plus your receipt or proof of purchase.
  • Restocking fee: 15%, deducted from the refund.
  • Return shipping: paid by the customer, unless the item was defective, damaged or incorrect. If the return is due to our error, we cover return shipping and waive the restocking fee.
  • How to start: contact info@thehousesupplier.com or (404) 678-9908 first. Items sent back without a return request are not accepted.
  • Not returnable: custom or special-order products, hazardous materials, flammable liquids, gases, personal care goods, sale/clearance items and gift cards.
  • Damaged, defective or wrong item: contact us within 7 days of delivery (within 48 hours, with photos, for freight deliveries).
  • Refunds: issued to the original payment method within 10 business days after the return is approved.

Full details: Return & Refund Policy.

Warranty

Products carry the manufacturer's warranty. Each manufacturer sets its own terms, coverage and claim process. We help with claims by providing proof of purchase, confirming model and part numbers, and pointing you to the right manufacturer contact. See Manufacturer Warranty Information.

Payment options

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay, Apple Pay, Google Pay and PayPal
  • Shop Pay Installments on eligible orders
  • The payment options available to you are shown at checkout. Sales tax, where applicable, is calculated at checkout.

Trade accounts and quotes

Licensed plumbing, HVAC and hydronic contractors, general contractors, remodelers, and property and facility managers can apply for a Trade Account. Benefits include trade pricing on eligible brands, a dedicated point of contact for part lookups and cross-references, help with bulk and repeat orders, and tax-exempt purchasing with a valid resale or exemption certificate. Applications are usually reviewed within 2 business days.

Quotes: for larger quantities, project or job-site orders, or freight to Alaska, Hawaii or a U.S. territory, email info@thehousesupplier.com with the part numbers, quantities and ship-to ZIP code.

Contact

Common questions

What is The House Supplier?

The House Supplier (thehousesupplier.com) is a U.S.-based online supplier of plumbing, heating, HVAC and water heater parts for contractors, facility managers and homeowners. The website is operated by The Fire Alarm Supplier LLC, part of the JEM Systems group.

Where do orders ship from?

Orders ship from Seattle, WA via UPS Ground. Heavy and oversized items ship by LTL freight. Orders are processed within 1 to 2 business days after payment is confirmed.

Does The House Supplier offer free shipping?

Yes. Standard parcel shipping (UPS Ground) is free on orders of $99 or more of eligible items. Some heavy or bulky items are not eligible and ship at the rate shown at checkout.

How are heavy items like water heaters and boilers shipped?

Large or heavy items, such as water heaters, boilers, storage tanks and bathtubs, ship by LTL freight. The freight charge is shown at checkout. Freight is available within the contiguous United States only; for Alaska, Hawaii or a U.S. territory, contact us for a quote.

How long do special-order items take?

Items that are not in stock are special order and typically ship within 1 to 2 weeks. The expected lead time is shown on the product page.

What is the return policy?

You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them, with all original tags and packaging, plus proof of purchase. A 15% restocking fee applies, and customers pay return shipping unless the item was defective, damaged or incorrect. Custom or special-order products, hazardous materials, flammable liquids, gases, personal care goods, sale/clearance items and gift cards cannot be returned.

Do products come with a warranty?

Products carry the manufacturer's warranty. Terms are set by each manufacturer. We help with claims by providing proof of purchase, confirming model and part numbers, and pointing you to the right manufacturer contact.

What payment methods are accepted?

Major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Shop Pay Installments may be offered on eligible orders. The options available to you are shown at checkout.

Does The House Supplier have trade or contractor accounts?

Yes. The Trade Account Program is for licensed plumbing, HVAC and hydronic contractors, general contractors, remodelers, and property and facility managers. It offers trade pricing on eligible brands, help with bulk orders and quotes, and tax-exempt purchasing with a valid certificate.

How do I contact The House Supplier?

Email info@thehousesupplier.com, call (404) 678-9908 (Monday through Friday, 8:00 AM to 5:00 PM Eastern Time), or use the chat on our website.

More information