Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original tags and packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@thehousesupplier.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns must be sent to:
The House Supplier
7115 W Marginal Way SW
Seattle, WA 98106
United States
Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect (see "Damages and Issues" below). A 15% restocking fee applies to returned items and will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@thehousesupplier.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the return is due to our error, we'll cover return shipping and waive the restocking fee.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or special-order products, hazardous materials, flammable liquids, gases, and personal care goods. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale/clearance items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations
You may request to cancel an order before it has shipped by contacting us at support@thehousesupplier.com as soon as possible. Once an order has shipped, it must be handled as a return.
Refunds
We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days, less the 15% restocking fee (and return shipping costs, where applicable). Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at support@thehousesupplier.com.