Shipping policy
Shipping Policy
Thank you for shopping with The House Supplier. This Shipping Policy explains how and when we ship your order within the United States. By placing an order, you agree to the terms below.
Order Processing
Orders are processed within 1–2 business days after your order is placed and payment is confirmed. Orders placed on weekends or U.S. holidays are processed the next business day. You'll receive an order confirmation email when your order is placed, and a shipping confirmation with tracking once it ships.
Shipping Destinations
We currently ship to addresses within the contiguous United States. We do not ship internationally at this time.
Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, destination, and shipping method of your order. Any applicable taxes are calculated separately at checkout.
Delivery Times
Estimated delivery for standard shipping is typically 3–7 business days after your order ships, depending on your location and the carrier. Delivery times are estimates only and are not guaranteed.
Freight & Oversized Items
Large or heavy items (such as water heaters, storage tanks, and bulk pipe) ship via freight/LTL carrier and may require additional handling and delivery time. For freight deliveries, the carrier may contact you to schedule a delivery appointment. Please inspect these items carefully upon delivery and note any visible damage on the delivery receipt before signing.
Order Tracking
Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Delays
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and additional charges may apply to reship orders returned to us as undeliverable.
Lost, Stolen, or Damaged Packages
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery so we can make it right (see our Return & Refund Policy). For lost or stolen packages, please contact us and we'll help you file a claim with the carrier.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at support@thehousesupplier.com.