Shipping policy

Shipping Policy

Thank you for shopping with The House Supplier. This Shipping Policy explains how and when we ship your order within the United States. By placing an order, you agree to the terms below.

Shipping Origin
Orders ship from Seattle, WA via UPS Ground; heavy and oversized items ship LTL freight. Items that are not in stock are special order and typically ship within 1–2 weeks; the expected lead time is shown on the product page.

Order Processing
Orders are processed within 1–2 business days after your order is placed and payment is confirmed. Orders placed on weekends or U.S. holidays are processed the next business day. Special-order items (not currently in stock) usually ship within 1–2 weeks; if your order includes both in-stock and special-order items, they may arrive in separate shipments. You'll receive an order confirmation email when your order is placed, and a shipping confirmation with tracking once it ships.

Shipping Destinations
We ship parcel orders to addresses in all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories and APO/FPO/DPO addresses. Freight and oversized items ship within the contiguous United States only; for freight delivery to Alaska, Hawaii or a U.S. territory, please contact us for a quote. We do not ship internationally at this time.

Shipping Rates
Shipping costs are calculated at checkout based on the items in your cart, their weight and size, your destination, and the shipping method. Standard parcel shipping (UPS Ground) is free on orders of $99 or more of eligible items; the $99 minimum is based on the subtotal of eligible items. Some heavy or bulky items are not eligible for free shipping and ship at the carrier rate shown at checkout. Orders with a total weight of 5 lb or less can ship by Standard Shipping for a flat $9.95 within the contiguous United States. Any applicable taxes are calculated separately at checkout.

Delivery Times
Estimated delivery for standard shipping is typically 3–7 business days after your order ships, depending on your location and the carrier. Delivery times are estimates only and are not guaranteed.

Freight & Oversized Items
Large or heavy items (such as water heaters, boilers, storage tanks and bathtubs) ship via freight/LTL carrier. The freight charge is shown at checkout and is based on the weight of the order and the delivery region. Freight deliveries may require additional handling and delivery time, and the carrier may contact you to schedule a delivery appointment. Freight is available within the contiguous United States only.

Freight Delivery Inspection
Inspect freight deliveries before signing. Note any visible damage on the delivery receipt or refuse the shipment, and report it with photos within 48 hours. Signing without noting damage may void freight damage claims.

Pipe, Tube & Long Lengths
Pipe and tube sold in long lengths cannot ship by UPS, so it ships by truck freight. The freight rate is based on the total weight of the pipe and tube in your order and on the delivery region. Checkout shows the exact rate before you pay.

  • Up to 150 lb: $179 (WA, OR, ID, MT, NV, UT, WY), $229 (AZ, CA, CO, NE, NM, ND, SD) or $279 (all other contiguous U.S. states)
  • 150 to 300 lb: $249, $299 or $369 for the same regions
  • 300 to 600 lb: $349, $419 or $529 for the same regions
  • Over 600 lb: $449, $549 or $729 for the same regions

Truck freight for pipe and tube is available within the contiguous United States only; Alaska, Hawaii and U.S. territories are not available. If your order also contains items that ship by UPS, those items are charged separately at their own rate.

Order Tracking
Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Delays
All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and additional charges may apply to reship orders returned to us as undeliverable.

Lost, Stolen, or Damaged Packages
If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery (within 48 hours, with photos, for freight deliveries) so we can make it right (see our Return & Refund Policy). For lost or stolen packages, please contact us and we'll help you file a claim with the carrier.

Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at info@thehousesupplier.com.